Return & Refund Policy
At reelksbcstore.shop, we want customers to have a clear and straightforward process if there is a problem with an order.
This Return & Refund Policy explains the conditions and procedures for requesting returns, refunds, replacements, or other after-sales assistance.
15-Day Return and Refund Period
Customers may request return or refund assistance within 15 days after receiving the order.
To be eligible for after-sales assistance, you must contact us within this 15-day period.
Requests submitted more than 15 days after delivery may no longer be eligible for a return or refund.
How to Request a Return or Refund
To request a return, refund, replacement, or other assistance, please email:
Please include:
- Your order number
- Your name
- The email address used to place the order
- A brief description of the issue
- Photos or videos when the item is damaged, defective, or incorrect
Providing complete information will help us process your request more quickly.
Return Eligibility
To be eligible for a return, the product should generally:
- Be requested for return within 15 days after delivery
- Be in substantially the same condition in which it was received
- Include original accessories and components when applicable
- Include the original packaging when reasonably possible
- Include proof of purchase or valid order information
Products that have been intentionally damaged, significantly altered, excessively used, or returned incomplete may not qualify for a full refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 15 days after delivery.
We may ask you to provide photographs or videos showing the issue.
After reviewing the request, we may offer an appropriate resolution, including:
- Replacement
- Refund
- Partial refund
- Other reasonable resolution
The appropriate solution will depend on the circumstances of the order.
Incorrect Items
If you receive an item that is different from the item you ordered, please contact us within 15 days after delivery.
Please include photographs of the item received and your order number.
After verification, we will provide appropriate instructions and a reasonable resolution.
Change-of-Mind Returns
If you wish to return an item because you changed your mind or no longer want the product, please contact us within 15 days after delivery.
The item should generally be unused or in substantially original condition.
Customers may be responsible for return shipping costs for change-of-mind returns.
Return Shipping
Return shipping responsibility depends on the reason for the return.
If the return is caused by:
- A defective product
- A damaged product
- An incorrect item sent by us
we will review the situation and provide appropriate return instructions.
For returns caused by customer preference, change of mind, incorrect size selection, or other customer-related reasons, return shipping costs may be the customer’s responsibility.
Please do not send products back without first contacting our customer service team.
Unauthorized returns may experience processing delays.
Refund Processing Time
Once your refund request has been reviewed and approved, the refund will be returned to your original payment method.
Approved refunds are generally completed within 7 days.
Depending on your bank, credit card issuer, or payment provider, the exact time when the refund appears in your account may vary.
Original Shipping Fees
Original shipping charges, when applicable, may not be refundable for change-of-mind returns.
If the return is caused by a damaged, defective, or incorrect product, we will review applicable shipping charges as part of the refund request.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Orders that have already entered fulfillment or have been shipped may not be eligible for immediate cancellation and may need to follow our normal return process after delivery.
Refund Method
Refunds will normally be issued to the same payment method used for the original purchase.
We generally cannot issue refunds to a different card, bank account, or payment method.
Contact Us
For returns, refunds, replacements, or other after-sales assistance:
Website: reelksbcstore.shop
Email: [email protected]